Who Are We ?
In 1984 a small walking holiday company was created, based in the beautiful Val d’Azun in the heart of the French Pyrenees. This company, named « La Balaguère » after the warm breeze that blows upwards from the Sahara to the Pyrenees, offered guided walking trips led by a small group of friends with a huge passion for the mountains.
Little by little La Balaguère expanded and more than 35 years later we help over 13,000 people every year enjoy walking and cycling holidays in the Pyrenees and further afield, to the most unspoilt areas of the world.
In 2018 we launched a new and exciting project. Purely Pyrenees is the English language branch of our business, offering self-guided and guided trips, walking and cycling from Spring to Autumn and snowshoeing in the Winter. Using our decades of experience we created a new range of holidays designed for English speakers who come, maybe for the first time, to experience the best the Pyrenees has to offer. Our focus is always to provide highlights, iconic places to visit, wonderful itineraries, authentic hotels and, of course, tremendous cuisine.
Purely Pyrenees and La Balaguère are now owned by the UCPA (Union des Centres Sportifs de Plein Air) which is a non-profit organisation in France that specialises in making outdoor sports holidays available for all. We are still based where we have always been, in the Pyrenean village of Arrens-Marsous.
We are very proud of our Pyrenean chain and of the knowledge that we have of it, amassed over years of providing guided and self-guided holidays. You can be sure that if you travel with us we will do everything we can to make sure you have a wonderful trip.
For us it is very important to know how your holiday with Purely Pyrenees went. We take the quality of our trips very seriously, we want to ensure that you experienced a good quality service, and if there are any issues we want to make sure we improve. Sharing your thoughts also allows other travellers to make better informed decisions about a circuit that interests them.
Shortly after you return from your trip you will receive an email inviting you to send us your impressions, either in the form of a review for the website or just a reply by email for our own consumption. If you have travelled as a group only one person from the group will be sent the email, but there is nothing to prevent anyone who has travelled with us from providing feedback, just make contact with your travel consultant or send a message to our general email account email@example.com
All of our reviews come from clients who have travelled with us, the staff of Purely Pyrenees and it's partners are not authorised to submit a review, neutrality is sacrosanct.
The email that we send to travellers contains a link to an online form, on which you must provide: your first name, your last name * and your email address * (* not visible on the site), your date of departure, and a mark of 1 to 5 stars ( 1 disappointing, 2 mediocre, 3 average, 4 good, 5 excellent), the title of your review and a box for you to write your thoughts. For those who wish, photos and videos can be shared. You must be the author of your photos and certify to have the rights of diffusion.
We keep all published reviews online, respecting our charter (see below), whatever their nature. It is possible that some of your remarks may relate to things that we cannot control (weather, air delays ...) or need clarification : if that occurs we will contact you and we will write a reply which will be visible with the review.
Purely Pyrenees agrees to leave reviews on the site for a minimum period of one year. In the case of a substantial change of program or conditions of realisation of a circuit, we reserve the right to remove without delay the reviews corresponding to the old version of the circuit.
your details (name, surname and email) must be correctly filled in, the pseudonyms are not allowed. (name and email will not be displayed on the site)
not to make any comment that is defamatory, offensive or aggressive or written in capital letters
no words or photographs that question the integrity of a person or a group of people will be accepted (pornography, racism ...)
no personal data should be disclosed in the title and text of your review ( last names, local partners, accommodation, a fellow tour operator or travel agency, a website, phone number, e-mail or postal address, etc.). We reserve the right to remove this data automatically.
only one review can be posted per person per trip. The review must relate to the intrinsic content of the trip.
the review and photos must relate to the trip taken : Purely Pyrenees will systematically check that the writer of the review has been a traveller on the circuit mentioned.
the writer of the review authorises the highlighting of its content (commentary and photos) and undertakes to assign its copyrights to Purely Pyrenees. This assignment of copyright is confined only for the highlighting of his travel review.
If you have any complaints, then do contact us immediately – especially during the holiday, so we can do something about it.
You can call us during your holiday on our 24/7 customer support number.
You can also contact us on your return :
By phone : 00 33 562 977 201
By email : firstname.lastname@example.org
By post : Customer Complaints, Purely Pyrenees, Route du Val d'Azun - 65400 Arrens-Marsous, France
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